Return & Exchange Policy

At Infinity Traders, we strive to offer our customers high-quality products and a seamless shopping experience. Please review our return and exchange policy carefully before making a purchase.

1. No Returns or Refunds

We do not offer returns or refunds once a product has been sold. All sales are final.

2. Exchange Policy for Defective or Incorrect Items

Exchanges are only applicable under the following conditions:

  • You have received a defective product.

  • You have received an incorrect item in your order.

  • The exchange request is raised within 7 days of receiving the product.

Important: To process an exchange for a defective or incorrect item, customers must provide clear images and/or videos showing the issue with the product.

3. Exchange Eligibility

To be eligible for an exchange:

  • The product must be unused and in its original packaging.

  • A valid order confirmation or receipt must be provided.

4. How to Request an Exchange

To initiate an exchange, please contact our support team through:

Kindly share your order number, a description of the issue, and attach clear images or videos as proof. Our support team will verify the claim and assist you with the next steps.

5. Shipping & Logistics

Currently, we ship only within India.

  • For approved exchanges involving defective or incorrect products, shipping charges will be covered by our team.

  • You are not required to bear any shipping costs for such exchanges.

6. Non-Exchangeable Products

The following items are not eligible for exchange:

  • Products that do not meet the exchange conditions mentioned above.

  • Items damaged due to misuse, improper handling, or negligence.

7. Need Help?

If you have any questions or need further assistance, feel free to contact our customer service team through the contact details provided.